Customer Service Representative

Stupp Fiber is the newest part of an organization known for building critical American infrastructure for over 165 years. From our facilities in St. Louis, Baton Rouge, and Bowling Green, Stupp companies have played an integral role in constructing major projects like bridges for our highway system, pipelines to deliver energy, and the construction of stadiums, hospitals, and distribution centers that are a part of our everyday lives.

At Stupp Fiber, we're building on that heritage and leaping into the future to deliver the best ultra-high-speed internet to cities around the country. We're excited to announce Bowling Green, Kentucky, is our first stop, and we're looking for energetic, self-starters to join our team.

As a founding member of the Stupp Fiber team, you'll not only be helping fellow Kentuckians get equal access to symmetrical fiber internet, you'll also be making a difference in the lives of Bowling Green residents by enabling economic development, advancing educational opportunities, and providing telehealth access.

Teammates across our organization have created a culture valuing accountability, courage, data-driven decision making, continuous improvement, and trust to accelerate success. By joining Stupp Fiber at the ground level, you'll have the opportunity to impact the foundation of the company while developing important skills and building a career with limitless potential. If this sounds like you, read on!

This Customer Service Representative position involves contact with the customers directly, explaining services and products, closing sales, resolving complaints, and working as part of a team to represent the Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• When necessary, escalate queries and concerns.
• Maintain a personal cell phone plan with adequate data capabilities and willingness to download company required aps.

EDUCATION and/or EXPERIENCE: High school diploma or GED or high school equivalence certificate

LANGUAGE SKILLS:

• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Speech Recognition-The ability to identify and understand the speech of another person.
• Written Expression-The ability to communicate information and ideas in writing so others will understand.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Speaking-Talking to others to convey information effectively.
• Reading Comprehension-Understanding written sentences and paragraphs in work-related documents.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

MATHEMATICAL SKILLS:

• Mathematical and statistical skills needed for evaluation of data, computation and calculations.

REASONING ABILITY:

• Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning-The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not always involve solving the problem, only recognizing there is a problem.
• Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

COMPUTER SKILLS

• Microsoft Office skills

PHYSICAL DEMANDS:

• The ability to see details at close range and use a computer.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and printer.
• Frequently communicates and must be able to participate in the exchange.

WORK ENVIRONMENT

• Must be able to perform duties in a general office environment.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Stupp Fiber is committed to providing equal employment opportunity ("EEO") and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws, Stupp Fiber will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

Current Openings for Customer Service Representative Jobs at Stupp Fiber